General terms and conditions

Regulations for the rental of apartments for temporary stays.

I. Definitions
1. Company – Piotr Potaczała, NIP 816 158 46 25, Graniczna 37b, 58-560 Jelenia Góra, providing apartment rental services.
2. Client – a natural or legal person entering into a contract with the Company.
3. Apartment – the apartment described in the offer on the website.
4. Manager – the person representing the Company who manages the apartments
5. Booking form – apartment booking document
6. Advance payment – part or all of the Client’s payment for the stay.
7. Deposit – a sum of money paid by the Client to secure the cost of any loss or damage, refundable up to 7 days after departure.

II. General provisions
The Company is authorised to provide temporary apartment rental services for short-term leisure stays of Clients.

III. Booking
1. The range of available apartments can be found on the Company’s website.
2. Bookings can be made online, by email or by telephone.
3. Bookings are made by completing the online booking form or by email.

IV. Rental fee
1. The rental fee is stated on the booking form.
2. The fee includes 8% VAT.
3. Fee includes stay, utilities, washing of bed linen and towels, final cleaning.
4. The fee does not include meals, extra cleaning, extra change of bed linen and towels, unless otherwise stated on the booking form.

V. Payment terms
1. For bookings made 14 days or more prior to arrival, a 30% advance payment is required, with the balance payable no later than 14 days prior to arrival.
2. For bookings less than 14 days prior to arrival, 100% is payable immediately.
3. Advance payment made to the Company’s bank account within 24 hours of booking.
4. Payments in the currency of the guest’s payment card, converted in accordance with the regulations of Polskie ePłatności.

VI. Booking change
1. The Client may change the booking to another apartment or change the date of the booking in accordance with the terms and conditions.
2. Of the change is not possible, the booking is effective in accordance with the original conditions.

VII. Booking cancellation
1. Cancellation is free of charge as long as the Client indicates a new Client for the same apartment.
2. Cancellation 7 or more days before arrival is free of charge.
3. Cancellation less than 7 days before arrival costs the advance payment paid.
4. The Company/Manager may cancel the booking in the event of non-payment.

VIII. Check-in/check-out rules
1. Check-in from a set time, check-out by a set time unless otherwise agreed.
2. Collection of keys after all booking fees have been paid.
3. Check-in and check-out is contactless.

IX. Client responsibility
1. The Client is fully responsible for the equipment of the apartment.
2. The Client reports deficiencies or damage immediately upon check-in.
3. The Client is responsible for the behaviour of roommates and people using the apartment.
4. The Client notifies the Company of the need for repairs and allows access to the apartment.

X. Contractual penalties
1. The Company/Manager inspects the condition of the apartment equipment.
2. The discovery of deficiencies/damages entitles the Company to deduct from the deposit or demand payment.
3. For lost keys, the Client pays the cost of making keys and replacing locks.
4. Additional charges for cleaning exceeding 2 hours, concealing a pet, breaking the smoking ban, unjustified calls to staff, reprehensible behaviour by the Client.
5. The Client is liable for non-contractual use of the apartment.
6. Termination of contract in case of more people, devastation.

XI. Complaint
1. Complaints made during the stay or up to one day after the end of the stay.
2. Complaints sent to: kontakt@apartamentywcieplicach.pl
3. Processing of complaints within 14 working days.
4. Compensation proportionate to the damage suffered.

XII. Additional provisions
1. The Client reports malfunctions/damage to: +48 696 976 172 or by email to: kontakt@apartamentywcieplicach.pl.
2. The Company offers an apartment of a similar standard if the booking cannot be fulfilled.
3. The Company is not responsible for inconvenience caused by construction work, interruption of utilities, noise from neighbouring properties.
4. The Company is not responsible for the loss of items left in the apartment.
5. The Client collects the left items within 7 days of the end of the stay.
6. Clients’ personal data are processed for the purpose of making bookings and for marketing purposes in accordance with the Data Protection Act.
7. By making a booking, the Client agrees to the inclusion of their personal data in the Company’s database.
8. In matters not regulated, the provisions of the Civil Code apply.